Refund policy

RETURNS

Hey there, wonderful customers! We want to make your shopping experience as smooth as possible. While we don’t offer item exchanges, we’re happy to accept returns on items purchased within the last 14 days, as long as they’re in 'as new condition' and weren't on sale or part of a storewide promotion. Once we receive your return, we’ll issue you a store credit so you can easily purchase your desired size or color!

Just a quick note: we can’t accept returns or exchanges on items on sale.

Please remember that any postage costs for returns won't be refunded, and the return shipping will be at your expense. Also, it may take a few business days for us to receive returned parcels due to customs clearance delays. To help avoid import fees, we suggest marking a minimal value for the goods when sending them back to us.

Please contact us at hello@soulfulthelabel.com to confirm whether the item is refundable and support to start this process.

Thank you for your understanding, and happy shopping with Soulful!